SCHEDULING
Normal shipping schedules will average three to four weeks, after acceptance, on manufactured items. Standard RAPIDSTOCK items normally ship within 1 to 5 days after acceptance. All orders entered, agreements made and shipping schedules are contingent upon receipt of raw materials and are subject to delays on account of fire, explosions, strikes, accidents, governmental actions and other causes beyond our control. $100.00 minimum order.

SHIPPING TERMS
All shipments are F.O.B.  Contact a TRIWICH® representative to get additional information on the TRIWICH® freight program.

PAYMENT TERMS
TRIWICH® standard terms are net 30 days for companies with Purchase Order (PO) . Non PO customer payment is required prior to shipment.
Late Fees variable 1.5% of any open balance and a monthly fixed $250 monthly

CANCELLATIONS
TRIWICH® reserves the right to charge a 20% cancellation fee on all orders cancelled after start of production. Cancellations for custom made items will not be accepted.

MERCHANDISE RETURNS
Do not return any goods without prior written authorization. A return goods authorization may be obtained from a TRIWICH® customer service representative. A charge of 25% with a minimum of $50.00 will be made for restocking current production items. Obsolete, custom built, special or modified products are not subject to return. Special items include, but are not limited to, dolly length greater than 12", casters with brakes, etc. Return authorizations are issued at TRIWICH®’s discretion. TRIWICH® reserves the right to deny any request for a return authorization. Any erroneous shipment claims must be made within 30 days from shipment date.

DEDICATION TO QUALITY
TriWich® brings you the advantage of extensive testing at every stage, from design to manufacturing. Every dolly, caster, and wheel we sell has passed real world tests of durability as well as severe in-house tests.

ENGINEERING EXPERTISE
Our staff of design engineers and customer service representatives are ready to provide accurate and reliable solutions for customers in all markets. Our engineers utilize the most recent release of CAD programs to assist them in product design.

CUSTOM CONFIGURATIONS
Don’t see what you want? Just tell us what you need and we’ll engineer and configure a dolly system to match your needs precisely.

LIMITED WARRANTY
All TRIWICH® products are warranted for a period of one year from the date of manufacture against defective materials and workmanship. In no event shall the seller be liable for any loss or damage arising directly or indirectly from the use of the product or for consequential or inconsequential damages. Except for the limited warranty described, we make no expressed warranty with respect to any products sold under this contract and specifically exclude any implied warranty of merchantability or fitness for a particular purpose. If the product is being acquired for resale, the buyer will make, in connection with any such resale, only those warranties contained herein, and will indemnify us against any such claims, causes of action and judgements which arise from any representation, warranties or agreements made by or entered into by the buyer, other than those contained herein. Modifications and machining to TRIWICH® product after sale will void product warranty unless otherwise previously specified and approved.

Privacy Policy
Introduction
This Privacy Policy discloses the policies of TriWich® (the “Website”) and its operator TriWich® (collectively “we” or “us”) regarding the collection, use and disclosure of information you submit to us through the Website.

User Consent
By accessing or otherwise using the Website, you agree to the terms and conditions of this Privacy Policy, which is incorporated into and forms a part of the Website’s terms of service.  You expressly consent to the processing and use of your information as described herein.

Types of Information Collected
We collect certain “Personal Information” about you which may include, but is not limited to, information that is personally identifiable such as your name, company, e-mail address, address, etc.. and other associated non-public information.

Collection of Personal Information
We collect Personal Information you voluntarily submit to us through the Website.   It is optional for you to utilize this Website.  If you elect to utilize certain aspects of this Website, we may ask you to provide us with certain personal information about yourself, such as your first and last name, mailing address (including zip code), company name, email address and telephone number. Additionally, we reserve the right to collect any other information that you voluntarily enter, including Personal Information, into any postings, comments, feedback, or forums on the Website. This information is used to assist with finding, communicating and recommending products for your needs. You may be contact by RWM or an RWM authorized distributor in follow up to any request made.    

Collection of Anonymous Information
We use technology to passively collect and store certain anonymous information that is not tied to a specific identified user which may include, but is not limited to your Internet protocol address, browser type and operating system.   We, or our authorized  third-party representatives may use Cookies and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit, the site you immediately came from and the site you immediately go to after accessing the Website.  It will also collect data about the use of the Website including what programs, applications, advertisements and terms you searched, viewed or clicked.  Should you be directed to any other site from the Website, we are not responsible for the acts of other sites and this Privacy Policy does not apply to that site.

Use and Disclosure of Personal Information
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent, or otherwise share for marketing purposes the Personal Information that we collect with any third parties other than third parties working with us.

In general, we use Personal Information you provide to provide you access to the Website and its services, to improve the Website, tailor the features to you and to offer you additional information, opportunities, promotions and functionality from us or the specific advertisers you inquire about on the 
Website at your request.

Your Personal Information may be disclosed to third-party service providers who work with us to provide some of the services on the Website and to help us communicate with you.   Examples include, but are not limited to, sending email, analyzing data, marketing, processing payments (including credit card payments), and providing customer service.  We expect our third-party service providers to not to use such information except as necessary to provide the relevant services to us.

We also reserve the right to create Anonymous Information records from the Personal Information you provide by excluding information that we believe in good faith prevents it from being directly identified to a specific user such as your name.  This would include any comments or feedback you provide us which becomes our property and we reserve the right to use any such material with your Personal Information redacted in perpetuity for any reason we deem appropriate including, but not limited to, marketing and or improvement of the Website, without royalties or compensation to you.  Any such Anonymous Information is subject to terms of this Privacy Policy applicable to all Anonymous Information.

We may share some or all of your Personal Information with our affiliated companies that are under a common control, in which case, we will require them to honor this Privacy Policy.

If we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be transferred. You acknowledge that such transfers may occur and are permitted by this Privacy Policy.  The acquirer of any Personal Information through a business transfer will be subject to this Privacy Policy until revised by the acquirer pursuant to this Privacy Policy.

We reserve the right to disclose your Personal Information if we believe that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; or (b) to protect and defend our rights or property, you, or third parties.   You consent to us sharing your Personal Information under the circumstances described herein.
Use and Disclosure of Anonymous Information

This Privacy Policy does not limit our use or disclosure of any Anonymous Information in any way, and we reserve the right to use and disclose Anonymous Information to our partners, advertisers and other third parties in our absolute discretion.
The Ability of Others to View Your Information

When you use the Website, certain information you post or provide on the publicly available portions of the Website, may become publicly available and may be collected and used by others, including people outside of the control of the Website.  We have no obligations with respect to any information that you post to publicly available parts of the Website.

Third Party Sites and Advertising
The Website may contain links to other sites.   We are not responsible for the privacy practices or the content of such other websites and this Privacy Policy does not apply to any other sites.  We make no representation regarding the privacy practices of any other sites regardless whether we advertise on those sites or provide a link to those sites from our Website.

Ability to Unsubscribe
Should you receive a promotional email from us, you may “opt-out” of receiving additional promotional email communications from us by following the unsubscribe instructions on the emails.   You may also contact us directly at TriWich.Dolly@gmail.com .  This applies to promotional communications and not administrative communications we feel are necessary to provide the services on or requested through the Website.

Disclaimer of Guaranty of Security
We believe we have taken reasonable steps to protect your Personal Information.  No one can fully guarantee or fully eliminate all risks associated with Personal Information and we make no such guarantees.
Revisions

This Privacy Policy is subject to occasional changes at our discretion.  We will post any such changes to this page and may otherwise post other alerts on the Website or communicate such changes through email.  If you disagree with any such changes, please cease using the Website.  Continued use following the posting of any such changes indicates your acceptance of the changes.